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Can AR get you to buy print again?

Posted byElijah B'Sheart
 lets see
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As The Season of Madness Returns

Posted byHilary Read
More thoughts on the relevancy of Twitter. http://adage.com/brightcove/lineup.php?lineup=18982295001&title=33827706001 Go Peggy, Go Peggy!
 
 

Ten Things I've Learned During My Time Among The Twitterrati

Posted byMatt Hubbard

Two months ago, I launched my Twitter account (@hubbtweet) and jumped into the social media mosh pit to find out what I might learn about this much-hyped medium, and myself.  Hoping that my Midwest stick-to-it-ivness would overcome my Midwest skepticism, I opened my mind and went at it with a workman-like dedication that would make my father proud. 

 

286 tweets, 133 followers and a lot of blocked spam later, I was surprised to learn that I'm officially hooked (for the record, I've just made this admission...my wife told me this seven weeks ago). Here are 10 things I've learned during my time among the twitterrati:

 

1.  Social media is not a strategy, it's a vehicle. Content is still king, and those people and brands with a compelling story to tell will prevail. Now that online has finally caught up to live in its ability to create meaningful community through emotional and authentic interactions, the trick is going to be integrating the two vehicles to drive sustained momentum.

 

2. Social media is driving a return to local brands. Twitter is tailor made for Main Street retailers who can let "brand me" shine 140 characters at a time, and then pay it off through authentic in-store interactions.  These retailers are supported by aggressive DDA's and other local advocates that love to promote their favorite mom and pops.  Some of my favorite examples are @houseofchants, @slowsbbq, @iluvferndale, @positivecities, @buymichigannow and @filmmichigan.

 

3. Large brands are struggling to figure out what to do with it.  This natural strategy for the little guy is a challenge for large brands searching for their true voice on Twitter and other social media.  Those that do it better than others are using live communications to drive content.  But overall, I've been disappointed that some of my favorite niche brands haven't made it work yet.  Some of the better examples I've seen are @fordfiesta and @michelob.

 

4.  The same rules apply to online relationships as offline relationships.  Sorry guys, it's true.  Social media relationships must be mutually beneficial and the more you give, the more you get. The best rule of thumb I've seen: 70% of tweets should be sharing useful content of interest to your community, 20% should be talking about what you are doing, and 10% should be promotion if you're tied to a company. Some of my favorite relationship-building tweeters in the event world are @ready2spark, @psalinger and @msstallings.

 

5.  Quality over quantity is better.  In my opinion, mass-tweeters like Guy Kawasaki, Pete Cashmore and Scott Stratten do such a good job that there isn't any more room for that approach.  But there is plenty of room for thought leaders who share their wit and observations in more measured and often unexpected ways.  Some that always seem to inspire me are @mgobe, @jeremygutsche, @bluefireinc, @richard_florida and @love_branding.

 

6.  Twitter is an amazing aggregator of news. For those of us on the verge of information overload, nothing beats getting snippets of the most relevant news as it hits the wire.  From the mainstream to the obscure, it's all here on Twitter. And for those in PR, so are the reporters. Some of my favorite media and media personalities are @fastcompany, @shanghaidaily, @eventmarketer, @patcaputo98, @smithmag.

 

7. Twitter works to promote music and television content.  From previews of that new album release to learning and tweeting about new episodes of your favorite show, Twitter works to build community around traditional media content.  I'm even following a crazy dude fighting for survival alone in the Canadian Yukon (he's kind of depressing, actually)!  I've had fun following @noreservations, @wilcohq, @natgeoadventure and @aloneinthewild.

 

8. Events need to do a better job sharing buzz-worthy content in real time.  I'm not sure if event producers haven't embraced social media, or if they're afraid that people might not pay to show up if they can feel the pulse online, but events are dropping the ball in using Twitter to promote what's happening.  There is huge demand here and event managers that figure out how to tap into this will have a major success on their hands.  Sorry, no examples worth sharing.

 

9.  Fundraising can work online.  I know, I know...the big benefactors that all charities covet are still working to embrace the touch tone phone, let alone social media.  But tomorrow's charitable community is online and ripe for the picking! Every non-profit should be using Twitter as a tool to promote its events and connect with their community. A few good examples of those doing it right are @gleaners and @endstigma.

 

10. Twitter is a great tool to drive traffic to your blog.  OK, I'll resist the cheesy "if you're wondering if billboards work, it just did" example...but...you are reading my blog, so...Bloggers UNITE and embrace the mountaintop that is Twitter!

 

That's all for now.  I'd love it if you would share your feedback and connect with me online via Twitter or LinkedIn.  I'll report back from the front in a few more months.  Out.

 
 

Looking for Something to Read?

Posted byAngela Heiple
Just passing along an article from Exhibitor Magazine about their recommended 2009 Summer Reading List for brand marketers.  I've only read a few on the list, but one of my favorites is "Made to Stick". It's a good, fast read that focuses on the message, no matter the medium. Any other suggestions out there?
 
 

Healthcare Exhibitors Get Back to Basics at HCEA 09

Posted byMatt Hubbard
Just returned from HCEA 09 in Tampa FLA, where marketers were engaged in a three-day discussion about the future of healthcare exhibiting. 
 
Feeling the pinch of a distressed economy, increasingly restrictive PhRMA and AdvaMed Codes, and a confusing matrix of state laws, weary marketers (and their busy legal departments) are turning to their most important constituents for answers: the healthcare professionals that attend the conventions.
 
With new qualitative research in hand (and a promise to do more research in the coming year), the industry pondered its future with no promotional giveaways and fewer attendees finding their way into the exhibit hall.  Some of the more interesting discussion threads...
 
...docs are overwhelmed with exhibit halls and suggest redesigning the experience around therapeutic areas, wishing the experience was more like shopping in a department store.  Exhibitors and associations are struggling with the implications, including fractured brand strategies, higher costs and less real estate for the associations to sell.  Exhibit size maximums could result...
 
...docs want interactive, hands-on experiences in booth and meaningful content delivered by the Key Opinion Leaders they trust.  Not sales reps.  Associations and exhibitors will need to work together to accomplish this, as many associations ban clinical experts from presenting on the exhibit hall floor...
 
...the internet will continue to put pressure on convention attendance as it becomes more challenging to provide relevant content for an increasingly wired attendee base.  Interestingly, there was a real openness to embracing social media within integrated campaigns... 
 
...early returns show the ban on promotional giveaways has had an impact on attendance.  HOWEVER, while attendance is down, the quality of conversations and number of meaningful leads is up. Associations talked a lot about getting creative to provide other "giveaway-like" opportunities.  Major exhibitors seem to be done fighting it, and have moved on to figuring out what's next.
 
My take on all of this is simple: a good crisis is a terrible thing to waste.  Circumstances have provided a wonderful opportunity for the industry to get back to basics and refocus on live communications that provide real value to attendees.  Listening to your customers is the perfect place to begin, and I'll bet a new, more successful model emerges by the time HCEA rolls into New Orleans next year.
 
 

What Attracts You?

Posted byMatt Hubbard
 
 
 
 
 
 
 
 
From high-tech to highly unusual to...well...just plain high.  Marketers go to great lengths to win the battle for your attention at events these days.  With attendance down, we're having a lot of discussions with clients about how to engage attendees at a higher level.  So it got me thinking about some of the things I've seen this last year.  Does any of this stuff work?  Let me know what you're thinking.
 
 

What's Letterman have to do with L'Oreal?

Posted byAngela Heiple
 
While presenting at the Event Marketing Summit this week, L'Oreal's field marketing director, Claude Prevost, wrapped up with what he called his Letterman Top 10 List.  The seminar focused on how L'Oreal has been successfully adding transactional value to their b-to-c events-- or in other words, how they've used their events to push consumers closer to the cash register (gotta love the event/retail integration).
 
I share this here, because I think Prevost's Top 10 list can apply to all brand marketers, across the entire spectrum of live communications.  I especially like his #10 reminder to Keep the Faith-- or in other words, trust your gut.  Check out the list below.  And if you're interested in catching the entire presentation, I believe Event Marketer plans to post it to a microsite.  Once they push it live, I'll post the link.  So check back soon.
 
L'Oreal's Letterman Top 10
1.   Love is a killer apathy... share your knowledge internally
2.   Go on the road with your sales team
3.   Network within the industry and category (Alumni Networking)
4.   Mystery shop other categories and take away key learning's
5.   Embrace technology and PR to plus out ROI
6.   Understand your customer and more specifically, how events can drive purchase intent
7.   Break down the barriers and seek out operational efficiencies
8.   Drive coupon conversion rates by going large to consumers
9.   Promote your success internally
10. Keep the faith
 
 
 

More Tasty Action from Red Bull

Posted byMatt Hubbard
 
Last week in my presentation at the EXHIBITOR2009, I showed some cool examples of the live events Red Bull does to build brand community.  I showed the promo vid from the Red Bull Snowscrapers event.  Here is a cool highlights clip from that same event.  You can find a ton more cool stuff on the Red Bull YouTube channel here.
 
 
 

Smart Post-it Notes

Posted byLaura DeMeulemeester

Smart Stick-On Notes - Electronic Version Of The Popular Post-It-Type Reminders

(TREND HUNTER) Stick-on notes are about to become digital and re-usable! One of the problems with the popular Post-It brand notes can sometimes be that they are just too darn popular. It is so easy to write yourself a note and stick it up somewhere, that you can easily create a Post-It jungle in no time at all.… [More]

 
 

Retailer Turns Employee Mistake into Profit; Starts New Trend

Posted byAngela Heiple

art.records.ap.jpg

 

PORTLAND, Oregon (AP) -- It was a fortuitous typo for the Fred Meyer retail chain. The best-seller so far at Fred Meyer is The Beatles album "Abbey Road."

 

This spring, an employee intending to order a special CD-DVD edition of R.E.M.'s latest release "Accelerate" inadvertently entered the "LP" code instead. Soon boxes of the big, vinyl discs showed up at several stores.

 

Some sent them back. But a handful put them on the shelves, and 20 LPs sold the first day.

 

The Portland-based company, owned by The Kroger Co., realized the error might not be so bad after all. Fred Meyer is now testing vinyl sales at 60 of its stores in Oregon, Washington and Alaska. The company says, based on the response so far, it plans to roll out vinyl in July in all its stores that sell music.

 

Other mainstream retailers are giving vinyl a spin too. Best Buy is testing sales at some stores. And online music giant Amazon.com, which has sold vinyl for most of the 13 years it has been in business online, created a special vinyl-only section last fall.

 

The best-seller so far at Fred Meyer is The Beatles album "Abbey Road." But musicians from the White Stripes and the Foo Fighters to Metallica and Pink Floyd are selling well, the company says.

 

"It's not just a nostalgia thing," said Melinda Merrill, spokeswoman for Fred Meyer. "The response from customers has just been that they like it, they feel like it has a better sound."  [full article]

 
 
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About YSA

A place where creative folks and clients, account people and strategists gather to discuss Live Communications and its singular ability to create deeper, more meaningful relationships between

customers and brands. 

 

So pull up your keyboard and raise a few questions, share some ideas, provide a little inspiration.  Oh, yeah... and get comfortable.  After all, it's your place.

 

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